Refund policy

We have a 14 -day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it,  unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@rebelrebelrecords.com.au. Please note that returns will need to be sent to the following address:

Returns & Refunds Policy

At Rebel Rebel Records, we want each customer to have a great experience when ordering from us. If something is wrong with your order, we’ll do our best to resolve it fairly and quickly in line with Australian Consumer Law.

What if there’s something wrong with my order?

If your order arrives damaged, incorrect, defective, or not as described, please contact us as soon as possible with your order number and a brief description of the issue.

For damaged, defective, skipping, warped, or misgraded records, clear photos or a short video are essential so we can properly assess the issue and help resolve it quickly.

Please email us at admin@rebelrebelrecords.com.au

Change of Mind Returns

We do not accept Change of Mind Returns. 

Faulty, Damaged, or Incorrect Items

If an item is faulty, damaged in transit, incorrect, or significantly not as described, please contact us with your order number, photos, and/or a short video showing the issue.

Where the issue is approved, we may offer a replacement, refund, store credit, partial refund, or another suitable remedy depending on the situation and available stock.

For approved faulty, damaged, or incorrect items, Rebel Rebel Records will provide a prepaid return label where a return is required.

Returned items may be inspected or tested once received. If no fault is found, or if the issue appears to be caused by playback equipment, handling, storage, or misuse, the item may be returned to you.

Playback Issues & Entry-Level Turntables

Vinyl playback quality depends heavily on the turntable and setup being used. Many budget, suitcase-style, or all-in-one record players can cause skipping, distortion, repeating grooves, or excessive wear, especially if they do not have an adjustable counterweight, anti-skate, or a properly aligned cartridge.

A record that skips on an entry-level turntable may not necessarily be faulty. If the same record plays correctly on a properly set up turntable, the issue is generally considered to be related to the playback equipment rather than the record itself.

For best results, we recommend using a turntable with adjustable tracking force and anti-skate, a clean and healthy stylus, a correctly aligned cartridge, and a level playing surface.

If you are experiencing skipping or playback issues, please send us a short video showing the issue, along with a photo or video of your turntable setup. We’re happy to help assess whether the issue is likely to be with the record or the equipment.

Warped Records & Manufacturing Tolerances

Vinyl records are manufactured using heat and pressure, and minor movement or slight warping can occur during manufacturing, packing, or shipping.

A record is generally considered acceptable if:

  • It plays through without skipping;
  • The stylus tracks correctly;
  • There is no audible distortion caused by the record;
  • The warp does not affect playback.

Minor edge warp, slight dish warp, or visible movement that does not affect playback is usually not considered a fault.

If a warp causes skipping, tracking issues, or audible playback problems, please contact us with a clear video so we can assess the issue.

New Sealed Records

All new records are supplied sealed as received from our distributors and suppliers. We do not open or pre-check new sealed records before dispatch unless specifically stated.

Opening sealed records would change their new condition, introduce handling risk, and does not reflect how new records are supplied to us.

If a sealed record arrives with a genuine pressing fault or playback issue, please contact us and we’ll assist in line with this policy and Australian Consumer Law.

Second-Hand, Rare & Collectable Records

All sales of pre-loved vinyl are a firm sale and non-refundable. 

Change of mind returns are generally not accepted for second-hand, rare, or collectable records unless approved by us.

How to Start a Return or Claim

  1. Email admin@rebelrebelrecords.com.au with your order number.
  2. Include a brief description of the issue.
  3. Attach clear photos and/or a short video where relevant.
  4. Wait for us to assess the issue and confirm the next steps.
  5. If a return is required, pack the item securely to prevent damage in transit.

Please do not send items back without contacting us first, as this may delay the resolution.

Refunds, Replacements & Store Credit

Once a returned item is received and assessed, we’ll process the agreed remedy as soon as possible.

Depending on the situation, this may be a replacement, refund, store credit, exchange, or partial refund.

Refunds are generally processed back to the original payment method.

Contact Us

For returns, faults, damaged items, or order issues, please email us at admin@rebelrebelrecords.com.au

We’re always happy to help and will do our best to resolve genuine issues fairly.


You can always contact us for any return question at admin@rebelrebelrecords.com.au.

Unfortunately, we cannot accept returns on sale items or gift cards

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@rebelrebelrecords.com.au.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@rebelrebelrecords.com.au. Please note that returns will need to be sent to the following address: admin@rebelrebelrecords.com.au 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@rebelrebelrecords.com.au.